Privacy Policy – LUMEWO
LUMEWO (“LUMEWO”, “we”, “our”, or “us”) operates the LUMEWO
website and brand, based in Hyderabad, India. We respect your privacy and are
committed to protecting the personal information you share with us when you
visit our website, make a purchase, or interact with our brand.
This Privacy Policy explains how we collect, use, store, and
protect your information in accordance with global privacy standards and
India’s Digital Personal Data Protection Act (DPDP), 2023.
1. Personal Information We Collect
We may collect and process the following categories of
personal data:
a. Contact Information
Name
Email addressPhone number
Billing and shipping address
b. Order & Payment InformationProducts purchased
Order history
Payment method and transaction details
(Note: We do not store full card details.)
c. Account Information
Login credentials
Preferences and saved addresses
d. Technical Information
IP address
Browser type
Device information
Pages visited and time spent
e. Usage & Interaction Data
Items viewed or added to cart/wishlist
Previous orders
Website interactions
2. How We Collect Information
We collect personal data through:
Direct interactions (placing orders, creating an account,
contacting support, subscribing to emails)
Automated technologies (cookies, analytics tools)
Third-party integrations, including:
Development Bucket (our custom-built website & backend
infrastructure)
Shipping partners (e.g., Delhivery, DTDC)
Payment gateways (e.g., Razorpay, Stripe, or equivalent)
Marketing & analytics tools (e.g., Meta, Google
Analytics, email platforms)
3. How We Use Your Information
We use your personal information to:
Process and deliver your orders
Manage payments and refunds
Provide customer support
Improve website performance and user experience
Personalize content and product recommendations
Send promotional updates (only with your consent)Prevent fraud, misuse, or unauthorized access
Comply with legal and regulatory obligations
4. Sharing of Personal Information
We may share your information with trusted third parties,
including:
Development Bucket – our technology and infrastructure
partner
Shipping and logistics partners
Payment gateway provider
Marketing and communication platforms
Legal or regulatory authorities, when required by lawWe do not sell, rent, or trade your personal data.
5. Cookies & Analytics
LUMEWO uses cookies and similar technologies to:
Remember user preferences
Analyze website trafficImprove functionality and performance
You can control or disable cookies through your browser
settings.
Disabling cookies may affect some site features.
6. Your Rights
Subject to applicable laws, you have the right to:
Access your personal dataRequest correction or deletion of your data
Withdraw consent for marketing communications
Request information about how your data is used
File a grievance regarding data handling
To exercise these
rights, contact us at:
Email: shoplumewo@gmail.com7. Children’s Privacy
LUMEWO does not knowingly collect personal data from
individuals under the age of 18.If we become aware that such data has been
collected, we will take appropriate steps to delete it.
8. Data Security & Retention
We implement reasonable administrative, technical, and
organizational safeguards to protect your data. While we strive to protect your
information, no system is completely secure.
Your personal data is retained only for as long as necessary
to fulfill the purposes outlined in this policy or as required by law.
9. International Data Transfers
Your information may be processed or stored outside India
due to the use of cloud infrastructure, analytics tools, or marketing
platforms. We ensure that such transfers comply with applicable data protection
laws and use standard security measures.
10. Technology Platform
Our website and backend systems are custom-built and
maintained using Development Bucket, which securely processes certain data on
our behalf in line with this Privacy Policy.
11. Grievance Redressal (India)
In compliance with the Digital Personal Data Protection Act
(DPDP), 2023, you may contact us for any privacy-related concerns:
Grievance Officer / Contact:
Email: shoplumewo@gmail.com
Address: LUMEWO, Hyderabad, Telangana, India – 500090
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes
will be posted on this page with an updated effective date.
Thank you for trusting LUMEWO.
We are committed to protecting your privacy while delivering
culture-driven streetwear and a secure shopping experience.
