Refund Policy

Last updated: December 2025

At lumewo, every product is created with care and intention. We value your trust and aim to ensure a smooth and fair refund process. Please read the policy below carefully.

Eligibility for Refunds

Refunds are applicable only under the following conditions:

  • You received a damaged or defective product

  • You received an incorrect item different from what you ordered

Refund requests must be raised within 48 hours of delivery.

Non-Refundable Items

Refunds will not be provided in the following cases:

  • Incorrect size selection by the customer

  • Change of mind after placing the order

  • Normal wear and tear of the product

  • Minor color or design variations due to lighting or screen differences

  • Products that have been used, washed, altered, or damaged after delivery

Refund Request Process

To request a refund, please email us at shoplumewo@gmail.com with the following details:

  • Order ID

  • Clear images or video showing the issue

  • A brief description of the problem

Our team will review your request and respond within 2–3 business days.

Refund Approval & Processing

Once your refund request is approved:

  • The refund will be processed to the original mode of payment

  • Refunds typically take 5–10 business days to reflect, depending on your bank or payment provider

Replacement Option

In eligible cases, lumewo may offer a replacement instead of a refund. Replacement timelines will depend on product availability and delivery location.

Shipping Costs

Shipping charges are non-refundable, except in cases where the refund is approved due to a damaged, defective, or incorrect product sent by lumewo.

Cancellation Policy

Orders can only be cancelled before dispatch. Once an order has been shipped, it cannot be cancelled or refunded.

Contact Us

For any refund-related questions or assistance, please contact us at:

Email: shoplumewo@gmail.com